At Ingram Sparks Publication, customer satisfaction is at the core of what we do. We strive to deliver high-quality services that meet your expectations. However, if for any reason you are not satisfied with the services provided, you may be eligible for a refund or credit in accordance with the terms below.
Refunds for service-based products are considered on a case-by-case basis and are typically granted under the following conditions:
Refunds are not guaranteed and are subject to internal review by our customer support and management team.
Refunds will not be provided under the following circumstances:
To request a refund, please contact our support team via email at info@ingramsparkspublication.com or by phone at +1(833)201-1461. Your refund request must include:
We will review your request and respond within 3–5 business days.
If your refund is approved, it will be processed using the original method of payment within 5–10 business days. You will be notified via email once the refund has been issued.
In some cases, we may offer a partial refund or service credit depending on the nature and progress of the service rendered. These credits can be used toward future services with Ingram Sparks Publication and are non-transferable.
You may cancel a booked service before it begins. Our standard cancellation window is 24 hours prior to the scheduled start time. If a cancellation is made within this window, you may be eligible for a full or partial refund.
Late cancellations (less than 24 hours’ notice) may not qualify for a refund due to resource allocation and preparation work already completed.
If you are unhappy with the quality of service, we encourage you to contact us immediately. We are committed to resolving any concerns through rework, partial credit, or refund—based on the nature of the issue.
If we are unable to deliver your service as agreed due to unforeseen circumstances, you will be notified promptly, and we will offer the option to reschedule, substitute, or receive a refund.
If you have any questions about this Refund Policy or need help with a refund or cancellation, please reach out to our support team:
Support is available Monday to Friday, 9:00 AM – 6:00 PM.
We reserve the right to modify or update this Refund Policy at any time without prior notice. The most recent version will always be available on our website. Continued use of our services after changes means you accept the revised terms.
We reserve the right to decline refund requests if abuse of the policy is suspected, or if the request does not meet the conditions outlined above. All decisions made by our support and billing team regarding refunds are final.
